1. Information We Collect

We collect information that helps us provide and improve our roofing services and customer experience. The types of information we may collect include:

A. Information You Provide Voluntarily

Contact information such as your name, phone number, email address, and property address (e.g., when you request an inspection, quote, or contact us through a form).
Project details you share with us, such as roof type, storm damage, or insurance-related concerns.
Communication content (emails, calls, or messages) related to your inquiries.

B. Information Collected Automatically

When you visit our website, certain technical data may be collected automatically, including:

Your browser type and version
Device type and operating system
IP address and approximate location
Pages visited and time spent on our website

This data is collected anonymously and used for analytics and website improvement only.

2. How We Use Your Information

We use the information we collect solely for business and customer service purposes, including:

Scheduling free roof inspections or consultations
Providing estimates, project details, and updates
Responding to questions or requests
Improving website functionality and customer experience
Maintaining business records and compliance with applicable laws

3. No Sale or Sharing of Personal Information

Citadel Roofing does not sell, rent, or share your personal information with any third party for marketing or commercial gain.

We will never disclose your personal information except:

When required by law, subpoena, or legal process
When necessary to protect our legal rights or respond to lawful requests
With your explicit consent (for example, if you request us to coordinate with your insurance provider)

4. Data Security

We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss.

These measures include:

Secure data transmission (HTTPS)
Restricted access to stored information
Regular system updates and monitoring

While we take every precaution, no online transmission or storage system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected — typically until your inspection, estimate, or service inquiry is completed — unless a longer retention period is required by law or for legitimate business purposes (e.g., warranty records).

6. Cookies and Analytics

Our website may use basic cookies or analytics tools (such as Google Analytics) to understand website traffic and improve usability.

Cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your data
Opt out of certain types of data collection (e.g., analytics cookies)

To exercise these rights, contact us at the email address listed below.

8. Third-Party Links

Our website may contain links to third-party websites. Citadel Roofing is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Citadel Roofing

Email: info.citadelroofing@gmail.com

Phone: (254) 644-6240

Address: 201 Cedar Creek Cir, Waco, TX 76705