Our Story
Experience. Integrity. Understanding.
At Citadel Roofing, our story began with a simple realization — homeowners and property owners often face one of the most confusing and stressful experiences of their lives after a storm or unexpected damage. From filing an insurance claim to finding a contractor they can trust, the process can feel overwhelming.
We’ve been there — not just as contractors, but as insurance professionals who’ve worked on the other side of the industry. With over 25 years of combined experience in insurance restoration and claims, our team has handled more than 5,000 weather-related claims across the country, including wind, hail, and ice dam losses. We’ve worked with hundreds of insurance carriers, giving us an in-depth understanding of what it takes to move a claim from inspection to resolution the right way.
Who We Are
We’re more than a roofing company — we’re advocates for property owners. We understand what it feels like to face damage to your home or business and the uncertainty that follows. We’ve seen total losses — not just to property, but to people’s sense of security. That’s why we’ve built Citadel Roofing around one goal: to stand by our customers as trusted experts who genuinely care.
We know how insurance policies work, how deductibles and premiums have risen over the years, and how confusing policy language can be when you need it most. We also know that insurance agents don’t always communicate everything you need to know when purchasing a policy — and that can leave homeowners feeling lost when disaster strikes.
What We Do
At Citadel Roofing, we help homeowners navigate the storm recovery and repair process from start to finish. Whether you’re filing a claim or simply need an inspection to understand your roof’s condition, we’re here to help you make informed decisions.
We provide:
-
Free, no-obligation roof inspections
-
Expert claim assistance and documentation support
-
Clear communication with both you and your insurance carrier
-
Reliable, high-quality repairs and replacements backed by experience and integrity
Our approach is simple: we treat every customer as if they were family — because protecting your home should never be stressful or uncertain.
Our Qualifications
-
25+ years of combined experience in insurance restoration and claims handling
-
Over 5,000 claims processed — including wind, hail, and ice damage across multiple states
-
Expert-level knowledge of insurance procedures, documentation, and carrier requirements
-
Hands-on field experience inspecting, reporting, and coordinating property restoration
-
Strong relationships with major and regional insurance carriers nationwide
This background gives us a unique advantage — we don’t just repair roofs, we bridge the gap between homeowners and insurance carriers. We know what documentation adjusters need, how to communicate effectively, and how to ensure your claim is handled properly from start to finish.
Why It Matters
Most people pay their insurance premiums for years without ever needing to file a claim — until the day they do. When that day comes, they deserve someone who understands not just roofing, but the entire insurance process.
At Citadel Roofing, we believe education and communication are just as important as craftsmanship. Our mission is to empower homeowners — to help them understand what’s happening, what their policy covers, and what comes next.
When you work with us, you’re not just hiring a roofer. You’re gaining a knowledgeable ally — someone who will guide you through your property damage recovery with honesty, empathy, and expertise.